Training that matches real work roles
Our user training is built around the way your business actually operates, not a generic classroom script. We train finance, sales, stock, operations and management users on the tasks they do every day, so each person sees the exact menus, fields and approvals relevant to their role. That means fewer errors, less back-and-forth and faster adoption after go-live.
For SMEs in Johannesburg, Pretoria, Durban, Cape Town, Gqeberha and the East and West Rand, this matters because teams often work across branches and time zones, with different supervisors and stock locations. Training covers the system screens, the process steps behind them, and the reason each action matters in the wider workflow. Where needed, we also include basic controls for load-shedding interruptions, offline work habits and the handover process after power returns.
- Role-based training by department and seniority
- Session content aligned to your approved process maps
- Plain-language guidance for day-to-day users and supervisors
- Examples built around invoices, orders, stock and approvals
What is included in the training package
Each engagement starts with a review of your implementation scope, user groups and support needs. From there we prepare the training materials and decide whether sessions should happen on-site in Centurion or at your branch, or remotely for teams spread across multiple locations. The content can be split into beginner and advanced user groups so that new staff and experienced users do not sit through the same material.
Typical inclusions cover system navigation, daily transactions, exception handling, searching and filtering records, basic reporting, permissions, and what to do when a record does not balance. We also show users how to complete common tasks without creating duplicate data, which is a frequent issue in businesses that are growing fast. If your business has special approval steps, serial number tracking, or branch transfers, those are included too.
- Training needs review and user group planning
- Custom manuals or quick reference notes for your workflows
- Hands-on exercises using your own process examples
- Post-session Q and A time for practical issues
How the process works from first session to sign-off
We keep the process structured so your team can settle in quickly. First we confirm the roles that need training and the tasks each role performs. Next we map those tasks to the system and prepare the session plan. After that, we run the training in short blocks that are easier to absorb than one long sitting, especially for busy teams who are still running normal operations.
Once the training is complete, we check who needs refresher help, who can work independently and which functions still need support. This is where adoption usually improves most. A small issue picked up early can save hours later, particularly when teams are processing month-end entries, high-volume sales or stock movements across multiple sites.
- Step 1: confirm roles, tasks and training scope
- Step 2: prepare exercises, notes and user lists
- Step 3: deliver sessions and record attendance
- Step 4: assess understanding and follow up on gaps
Turnaround times and scheduling
Training turnaround depends on the number of users, the number of modules and how many branches are involved. For a small team with a single workflow, we can usually schedule and complete training within a few business days after the scope has been confirmed. Multi-branch rollouts, or training linked to a phased go-live, will take longer because the material must be aligned to each group and their access rights.
We also plan around business hours, shift work and month-end pressures. If your team cannot leave the floor at the same time, we can stagger sessions by role or by branch. That is useful for companies operating in retail, distribution, services and light manufacturing, where a full-day shutdown is not practical. When needed, we schedule refresher sessions after go-live so users can revisit the parts they use most often.
Pricing approach and what affects the cost
Our pricing is based on scope, not a one-size-fits-all rate. The main factors are the number of users, the number of modules covered, whether training is on-site or remote, and the amount of custom material needed. If your business needs specialist sessions for finance controls, warehouse processing, multi-branch approvals or custom reports, those requirements are priced separately so you know exactly what is included.
We keep the quote practical and itemised. For many SMEs, it is more cost-effective to train in groups by function rather than sending everyone through the same session. This also helps with retention, because users remember more when the content matches their daily work. If you need a once-off session only, or a training package linked to ongoing support, we can price both options.
- Quoted per scope, user group and training format
- Separate pricing for custom manuals and advanced topics
- Option for once-off training or bundled support retainer
- Clear cost breakdown before work starts
Ongoing maintenance and refresher intervals
User training should not end at go-live. Staff changes, process updates and system upgrades all mean users need refresher sessions from time to time. We recommend a review every 3 to 6 months for active teams, and sooner if your business has taken on new staff, added a branch or changed approval rules. That interval helps keep training current without overwhelming your team.
We can also support your business after a release change or upgrade. When screens, fields or reports shift, users often need a short update to keep working confidently. For companies dealing with seasonal pressure, audit periods or year-end stock counts, a refresher before the busy period can reduce avoidable mistakes. It also helps with compliance where records must be entered in a specific way for internal controls or municipal, tax or supplier requirements.
Who benefits from this service
This service suits SMEs that want staff to use their ERP system properly from the start. It is especially useful where teams are growing, processes are not yet fully standardised, or branches in different towns are following slightly different habits. From Centurion to Durban and Cape Town, we see the same pattern: once users understand the why behind the workflow, they work faster and with fewer call-backs.
Training is also helpful when managers want better reporting discipline. If people understand how their entries affect stock, margins, cash flow and approvals, the quality of data improves. That gives leadership better information for decisions, and it reduces the time spent fixing avoidable errors later.
- New ERP users who need practical hands-on guidance
- Supervisors who approve, review or report on transactions
- Businesses with branch operations or rotating staff
- Teams needing refresher sessions after changes or upgrades
Key facts
| Training format | On-site in Centurion or at branch, or remote for distributed teams |
|---|---|
| Audience | Role-based groups such as finance, sales, stock, operations and management |
| Session length | Short blocks, usually 1.5 to 3 hours each depending on task complexity |
| Turnaround | Often within a few business days after scope confirmation for smaller teams |
| Refresh interval | Recommended every 3 to 6 months or after staff and process changes |
| Pricing model | Quoted per scope, user count, module coverage and custom material required |
